We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at email@example.com
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
Delivery during sales
We are beyond-words grateful for your support and patience as we work around-the-clock to make sure Sleeper reaches every corner of the globe as quickly as possible during this festive (and busy!) time of the year.
Please note that during holidays season and sales it may take a little longer for the order for stock items to arrive, depending on weather conditions and carriers overload. Thank you for your understanding and patience.
To make your shopping experience better and avoid long wait times, we have collaborated with local fulfilment center located in the Netherlands. All orders within the EU will be shipped with UPS service.
Depending on item availability, your order may ship from the US or the UK.
As soon as your order ships, we will send you a tracking number in the Shipping confirmation email. Please allow 2 to 5 business days to deliver your order.
If you have questions regarding the country from which your order will be shipped, contact us at firstname.lastname@example.org.
Our local standard shipping costs within the EU are as follow:
- free on orders over €400
- €15 on orders under €200
- €12 on orders over €200 and under €400
- €25 for express shipping
International standard shipping costs are:
- free on orders over $400
- $15 on orders under $200
- $12 on orders over $200 and under $400
- $45 for express shipping
Estimated delivery time
Standard order shipping time for orders within the EU may take from 2 to 5 days, depending on the destination, while express orders will be delivered by the end of next day.
Standard international shipping time, depending on the destination, may take from 7 to 21 days, while express shipping may take from 4-7 days on average.
Please keep in mind that delivery times are estimates and should be used as a guide. While working to minimize shipping delays, Sleeper is not responsible for delays caused by shipping carriers.
Stock items shipping
Please keep in mind if you placed your order for an item 'In stock' before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders of stock items placed after 10 AM EST will ship the next business day.
Orders within the EU
Standard shipping within the EU may take between 3-5 days, and if you choose Express shipping on the checkout, you will receive your order in 2 days.
We ship globally from our warehouse in US and UK with DHL/FedEx or UPS shipping carriers. The standard DHL/UPS shipping service on International orders may take between 5-21 days, while orders shipped with DHL Express International service may take between 3-6 days to be delivered.
All international orders, except for orders to Switzerland, ship with import duties and taxes included in the order cost. For orders to Switzerland - the import charges will be collected by the shipping service upon delivery. We suggest to check in with your local customs office to estimate these costs.
Please note that we have suspended delivery to Russia and Belarus.
Taxes & Duties
Orders within EU and US ship locally and are not a subject for taxes & duties charges.
For all international orders, except for orders to Switzerland, - import duties and taxes are included in the order price at check-out.
For orders to Switzerland - these charges will be collected by the shipping service upon delivery. Please check with your local customs office to determine these costs.
How soon will my order arrive?
Proud of being a slow-fashion brand, we are always working on streamlining our operations and optimizing the manufacturing process. To ensure transparency, we currently have three types of dispatch options that depend on item availability.
This item has already been crafted and is ready to ship. If you placed your order before 10 AM EST on a business day (except holidays), your order will ship the same day. Orders placed after 10 AM EST will ship the next business day.
If you're within the US, standard shipping may take between 3-5 days, and if you choose express shipping, you will receive your order in 2 days.
Standard shipping on International orders, may take between 5-21 days, and Express shipping on International orders can take between 3-6 days.
Expected to ship from a certain date
These items are either currently being produced or are in the transit to one of our warehouse with an expected shipping date determined on the product page.
Please note that it may take a 1-2 business days from the expected shipping date for those products to ship.
Holidays and Sales
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at email@example.com
Orders containing multiple itemsIf your order includes multiple items with different availability dates and/or locations, your order may be split in 2 parts so that you can receive it sooner.
For every such part, we will send a separate shipping confirmation email.
To make sure the taxes and duties are calculated for the piece(s) shipped in each part, we will declare every part of the order individually.