Shipping info
We are here to provide you with the best service. If you have any questions regarding the shipping or want to receive your order faster contact us at care@the-sleeper.com
Please note that order processing times and delivery can extend during the Holidays, sales and special offers.
Delivery During Sales and Holidays
We truly appreciate your support and patience as we work tirelessly to ensure SLEEPER reaches every corner of the globe as quickly as possible.
Please note that during the holiday season and sales, it may take a bit longer for orders of in-stock items to arrive due to potential weather conditions and carrier delays. Thank you for your understanding and patience.
Delivery Within the EU
- Orders within the EU are shipped from our local fulfillment center using DHL and generally take 2 to 3 days to arrive. Express orders will be delivered by the end of the next day.
Once your order is on its way, we’ll send you a tracking number in your shipping confirmation email.
If you have any questions about the shipping for your order, please feel free to reach out to us at care@the-sleeper.com.
Shipping cost
Our local standard shipping costs within the EU are as follow:
Standard Shipping:
- Free on orders over €320.
- For orders below €320, the shipping cost varies by destination and ranges between €9 to €15.
Premium Shipping:
- The cost of premium shipping varies by destination and ranges between €15 to €25.
International Shipping
For shipping withing US and international delivery, visit the-sleeper.com.
Please note that we have suspended delivery to Russia and Belarus.
US and International standard shipping costs are:
- free on orders over $320 USD
- $35 USD standard express shipping
Estimated Delivery Time
Standard order shipping time for domestic orders within the EU may take from 2 to 3 days, depending on the destination, while express orders will be delivered in 1-2 days.
Please keep in mind that delivery times are estimates and should be used as a guide. While working to minimize shipping delays, Sleeper is not responsible for delays caused by shipping carriers.
Taxes & Duties
Orders with the EU ship locally and are not a subject for taxes & duties charges.
Stock Items Shipping
Please keep in mind if you placed your order for an item 'In stock' before 10 AM Central European Time on a business day (except holidays), your order will ship the same day. Orders of stock items placed after 10 AM CET will ship the next business day.
Pre-Order Items – Expected to ship from a certain date
These items are either currently being produced or are in the transit to one of our warehouse with an expected shipping date determined on the product page.
Please note that it may take a 1-2 business days from the expected shipping date for those products to ship.
Holidays and Sales
Please note that processing times can extend during the Holidays, sales and special offers. If you have any questions when your item will arrive, contact us at care@the-sleeper.com
Orders containing multiple items
If your order includes multiple items with different availability dates and/or locations, your order may be split in 2 parts so that you can receive it sooner.For every such part, we will send a separate shipping confirmation email.
To make sure the taxes and duties are calculated for the piece(s) shipped in each part, we will declare every part of the order individually.